Frequently Asked Questions
Everything you need to know about your Rutlands Limited experience.
What are your standard delivery times and costs?
We offer standard shipping within 3-5 business days. Orders over £50 qualify for free delivery, while smaller orders incur a flat rate of £4.95.
Can I return a product if it is not suitable for my home?
Yes, we offer a 30-day hassle-free return policy. Items must be in their original packaging and unused condition to qualify for a full refund.
Do your home products come with a warranty?
All Rutlands Limited products come with a minimum 12-month manufacturer warranty covering any defects in materials or workmanship.
How can I track the status of my order?
Once your order has dispatched, you will receive an email containing a tracking number and a link to our courier's live tracking portal.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Are your materials sustainably sourced?
We are committed to quality and ethics. The majority of our wooden furniture and home goods are crafted using FSC-certified timber from sustainable forests.